Shipping & Returns

Return Policy


If you are not satisfied and need to return the merchandise, we will give you full credit, provided you follow these procedures:
Return of Large diamonds, Large Colored Stones, and Finished Jewelry should be made within ten days of the invoice date.  All other items should be returned within thirty days of the invoice date.


Items with manufacturing defects may be returned for exchange.


Please return the merchandise in its original condition and packaging, including envelopes, bags and boxes.  Send with the completed Merchandise Return and Order Form from your invoice.  Merchandise returned without this form or a copy of the invoice may be charged a service fee of $15.00, or we may return the merchandise to you at your expense.
Package merchandise securely, insure it, and ship it “Attention Customer Service”.


Items that are special ordered, altered, cut, or made to your specifications cannot be accepted for credit or exchange. Please keep this in mind when placing your order.
Refused, undeliverable, or unclaimed packages will be charged a 10% handling fee plus postage.


NorthShore Diamonds LLC cannot be responsible for returned merchandise if the above procedures are not followed.


Thank you for adhering to these policies. If you have any questions regarding returns or credits, please contact us at info@northshorediamonds.com.
We appreciate your business!


Shipping Information


Most items are available for 2nd day or 3rd day shipping. UPS Ground, UPS next day PM, and UPS 2nd day AM delivery will also be available. Some products will be shipped by Federal Express. Fed Ex also has overnight shipping available. Standard ground shipping will be delivered within 7 to 10 business days. All free shipping is UPS Ground or Fed Ex Ground. Any request for shipping that is, not our normal shipping methods or for overnight delivery; will be at an additional cost to the customer; based on the carrier’s current rates. Signature will be required for all shipments with the exception of the United States Postal Service(USPS); which will only require a signature in certain instances.

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