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How to order Personalized Monogram Jewelry that has the letters QG in the product number: 1) Please email us at . 2) We will need your credit card information including exact name as shown on your credit card, billing address, shipping address, expiration date, card type (MasterCard, VISA ,etc.), CSC (3 or 4 digit security code on back of card), phone number, and email address when you order items. 2) Style Number, for example: XNA504 14k yellow or gold, or SS(sterling silver) , or GP (gold plated); as applicable. Most styles come in 14k yellow, 14k white, 10k yellow, 10k white, sterling silver, or 14k gold plated sterling silver. 3) Initials Preferred: a) For single person: First initial is first name initial; Middle large initial is last name initial; last small initial is middle name initial b) For a couple: First initial is first personís first name initial; Middle initial is initial of the last name; last small initial is second personís first name initial. ** These items are considered Special Order. Delivery Time: On average 7 -10 days ; longer during various holidays. An additional 1-2 days may be required, if a chain is being assembled to the monogram item.******* ALL PERSONALIZED JEWELRY CUSTOMIZED TO YOUR SPECIFICATIONS IS ****** NON-RETURNABLE ****** NON-REFUNDABLE AND ****** NON-CANCELLABLE. Credit card information is processed through PayPal, so it is safe and secure. ** Please email us or leave a message on our toll free number at 1-855-2BUYNSD (1-855-228-9673) if you have any additional questions. We will be happy to assist you!